Return Policy

At La Cibeles Boutique, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, we are here to help.

Return Eligibility

• Items must be returned within 10 days from the date of delivery.
• Items must be unused, unworn, and in the same condition that you received them.
• Items must have all original tags, packaging, and any accessories included.
• Sale items and gift cards are not eligible for return or exchange.

Return Process

1. Request a Return: Contact our customer service team at contact@lacibelesboutique.com within 10 days of receiving your order to initiate a return. Please provide your order number and reason for return.
2. Receive a Return Authorization: Once your return request is approved, you will receive a return authorization number and detailed instructions on how to send your item back to us.
3. Ship Your Return: Pack the item securely in its original packaging and include all original tags and accessories. Write the return authorization number on the outside of the package and ship it to the address provided in the return instructions.
4. Inspection and Refund: Once we receive your return, our team will inspect the item to ensure it meets the return eligibility criteria. If approved, your refund will be processed within [number of days, typically 7-10 business days] to your original method of payment.

Additional Information

• Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
• We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
• Original shipping charges are non-refundable.

We appreciate your understanding and cooperation. If you have any questions or need further assistance, please do not hesitate to contact our customer service team at contact@lacibelesboutique.com.

Thank you for shopping at La Cibeles Boutique!